Answering Service Representative/ Split Shift Job at Centralarm Monitoring, Manchester, NH

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  • Centralarm Monitoring
  • Manchester, NH

Job Description

Job Description

Job Description

Representatives in Execucom are responsible for providing superior phone-based support for a variety of customers. Our representatives are the first point of contact for customer issues so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

We are interested in hiring applicants for Split Shift schedules. In general, a split shift schedule consists of 4 10 hour shifts and may be from 7:30a-1:30p and 3:30p-7:30p. or 7:30am-2pm and 4p-7:30pThere is a differential for employees on a split shift schedule.

Responsibilities:

  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Answer incoming customer phone calls and take appropriate action for each call
  • Input data into the company computer platform to keep each customer record updated

Skills :

  • Excellent interpersonal communication skills
  • High level of professionalism
  • Strong computer skills
  • Strong problem solving abilities
  • 1-2 Years' of Customer Service Experience

Please note this job is not remote, and all hours will be performed onsite at our call center in Manchester, NH.

Company Description

We are a Successful, Professional Alarm Monitoring business with a long history of addressing our customers’ needs- and always exceeding their expectations.

In order to help them as quickly and efficiently as possible, our live operators utilize a variety of different skills, easily adapt to many scenarios, and always maintain their composure, especially in tough situations.

Company Description

We are a Successful, Professional Alarm Monitoring business with a long history of addressing our customers’ needs- and always exceeding their expectations.\r\n\r\nIn order to help them as quickly and efficiently as possible, our live operators utilize a variety of different skills, easily adapt to many scenarios, and always maintain their composure, especially in tough situations.

Job Tags

Shift work

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