Job Description

Medical Assistant

Responsible for providing general assistance to professional and technical personnel rendering patient care.

Essential Functions:

• Preloads, reviews charts and or EMR for scheduled patients before clinic starts. Ensures that needed lab or other results are in the EMR.
• Schedules patient appointments.
• Monitors appointment schedule to ensure low wait time, and that all patients are identified and not overlooked.
• Escorts patient back to the exam room; updates the problem list and or history; obtains and records vital signs and reason for visit; prepares the patient for the provider.
• Performs vision and hearing screens at the request of the provider. For routine visits, screenings should be done prior to the provider seeing the patient.
• Assists provider with examination and/or procedures as appropriate.
• Reviews EMR for lab orders, performs phlebotomy, and processes appropriate specimens for outside lab. Adheres to standards for appropriate collection of all specimens.
• Orders lab supplies and performs in house lab tests as ordered by the provider. Performs Quality Control testing and documents in EMR and/or on Lab Quality Control forms, as appropriate.
• Follows proper procedure to check and document expired vaccines, emergency equipment and records refrigerator temperatures for Vaccine and Labs; maintains medical supplies and vaccine inventory.
• Performs Immunizations, EKG's, pulse oximetry, peak flows, PPDs and other tests ordered by the provider.
• Completes referrals, including preauthorization, as appropriate; assists case management by follow through of patient compliance with alerts.
• Returns and follow up calls to patients for the provider. Provides follow up services as requested by the provider and/or as indicated by the needs of the patient.
• Cleans and stocks examination rooms.
• Assists with completion of school forms, medical leave and disability forms for signature by the provider.
• Documents telephone contacts with patients in EMR.

Nonessential Functions:

• Participates in team/staff meetings; attends in-service meetings and applicable workshops.
• Performs any and all other duties necessary for patient care.

Competencies:

Quality

Respect

Professionalism

Teamwork

Commitment

Supervisory Responsibility

None

Managerial Responsibilities

None

Minimum Qualifications:

• High School diploma, GED, or equivalent certification of competency.
• Certificate of completion from an accredited Medical Assisting Program.

Competencies Needed:

• Accountability Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
• Communication Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management.
• Organization Effectively managing tasks and information and organize information to ensure a timely response to questions. Develops and uses systems to organize and keep track of information or work progress.
• Customer Focus Connects meaningfully with customers to build emotional engagement and patient advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
• Time Management - Understands what is required and prioritizes to get tasks/projects completed and establishes/implements an effective course of action (ex. establishes appropriate deadlines). Reprioritizes work efforts based on changing situations and emerging issues (e.g., in response to organizational, systems, and/or schedule changes).

Work Environment:

This job operates in an outpatient office environment. This role is frequently exposed to {fumes or airborne particles, moving mechanical parts and vibration}, and high stress situations or events.

Physical and Mental Demands:

• Ability to cope with stress.
• The person in this position needs to occasionally move about inside the clinic.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information.
• Must be able to lift or catch patient weighing more than 50 pounds in the event of emergency.
• Performs with frequent interruption or distractions.
• Adjust priorities quickly as circumstances dictate.
• Ability to interact appropriately with colleagues for different purposes in different context.
• Ability to perceive the nature of sound.
• Expressing or exchanging information by means of the spoken word, or to convey detailed spoken instructions accurately, loudly or quickly.
• Ability to judge distances and spatial relationships to perceive objects where and as they actually are.
• Cognitive ability to analyze, count, summarize and synthesize information from multiple sources.
• Ability to recognize social or professional behavioral cues.

Language Skills:

Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and/or stakeholders of the organization.

Travel:

Must be able to drive between Greater Baden Medical Services, Inc. locations.

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