Job Description
Job Title: Coffee Shop Manager
Department: Operations -Social Enterprise
Classification: Full-Time/Exempt
Reports To: Director of Social Enterprises
Direct Reports: Roastery Employees
Effective Date: March 30, 2026
Position Summary
The Roastery Manager contributes to The Roastery’s success by assisting the Director of Operations in executing the day-to-day store operations. This position will be responsible to maintain the Mission and Core Values of Oliver Gospel through the experience at The Roastery Social Enterprise.
Position Qualifications
For Employment with Oliver Gospel
A born-again believer in Jesus Christ
Affirms without reservation Oliver Gospel’s Statement of Faith
Fully supports Oliver Gospel’s Mission and Vision Statements
Ability and desire to work in harmony with other Oliver Gospel employees
Be on time and ready to work at the assigned work location on every scheduled day of work
Due to sensitivity for potential impact upon Oliver Gospel’s Recovery Residents, the use of tobacco
and/or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event
Valid South Carolina driver’s license
For the Coffee Shop Manager
High School Diploma
Experience as a barista
Store management
Excellent customer service skills
Ability to supervise and lead a team
Ability to interact well with individuals facing homelessness, addiction, or hardship
Ability to engage the giving community to establish and sustain meaningful partnerships
Ability to work independently while staying aligned with the priorities of the Director of Social Enterprises
ServSafe Food Manager Certification
Working knowledge of PC-based software and office and point of sales equipment (Sqaure, Wix, Shippo)
Position Responsibilities
Manage and oversee the day-to-day operations
Deliver exceptional service, maximize customer satisfaction, and lead in customer retention
Respond efficiently and accurately to customer complaints
Organize and supervise shifts
In collaboration with the Training & Development Specialist, train new and current employees on proper customer service practices
Nurture a positive working environment
Demonstrate ownership and lead employees by example in operating out of Oliver Gospel’s Core Values & Mission
Regularly review product quality
Appraise staff performance and provide feedback to improve productivity
Estimate consumption, forecast needs and maintain inventory
Manage costs and minimize waste
Ensure compliance with DHEC sanitation and food safety regulations
Manage The Roastery’s public image and suggest ways to improve it
Create the yearly drink calendar connecting with the communications Team on implementation
Compile, evaluate, and submit required reports on donations, inventory, sales, and staffing
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Implement innovative strategies to improve productivity and sales
Maintains professional and technical knowledge by tracking emerging trends in the coffee industry.
Perform other duties as assigned
Core Competencies
Highly driven to succeed
Excellent customer service skills
Excellent attention to detail
Strong relational, organizational, and communication skills
Ability to establish and maintain appropriate working boundaries and relationships
Ability to maintain a professional demeanor and positive attitude
Ability to be respectful of store staff, volunteers, donors, and customers
Ability to operate a computer, point of sale devices, and other store equipment
Ability to use sound judgment in decision making
Ability to perform all duties with integrity, credibility, and excellence
Ability to honor confidence and keep confidential information
Modelling a servant attitude
Mental and Physical Demands
Ability to work in a changing, growth-oriented environment
Ability to concentrate and apply mental processes
Ability to work with disruptions, critical issues and emotional individuals
Ability to participate in travel experiences
Ability to stand and move around the store for long periods of time
Ability to move about inside the facility to engage others
Ability to frequently squat, bend, reach upward and outward to handle merchandise
Ability to frequently lift, carry, push and/or pull items weighing up to 50 pounds
Ability to engage in limited exposure to health-related issues including colds, viruses, etc.
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