Job Description

Customer Service Representative

Our Opportunity

Do you have a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you!

Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization.

In this role, you should be comfortable working from home and reside within the state of Kentucky. Starting wage is $16 / hour with opportunities to learn and further develop your skills while working remotely!

We need individuals who can interact with customers over the phone, think critically, and genuinely assist others. Loving pets is a plus!

What You'll Do

• Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
• Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
• Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

What You'll Need

• 2 years of customer service experience
• Show strong written, verbal, and listening abilities in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Display skill in computer usage for data entry and efficient internet browsing to assist customers.
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Dedication to maintain confidentiality and secure critical information
• High school graduate or equivalent experience
• Be willing and able to pass a background check

Technical Requirements

• Work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
• Work area acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at speedtest.net or contact your service provider to confirm.
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
• A smartphone or tablet on which the Okta mobile app can be downloaded.
• A cell phone that can receive SMS messages and phone calls.

Why Chewy Customer Service?

It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.

• YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their points of view to deliver on our mission, making them remarkable.
• YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your best no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate Chewtopians who are making an impact every single day.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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