Job Description

Position: Customer Service Temp

Company: Confidential – Wellness & Nutrition Brand

Location: Marina Del Rey, CA (Onsite, 5 days/week)

Pay Rate: $27.00/hour

Schedule: Monday–Friday, 9:00 AM – 5:00 PM PT

Duration: Temporary, starting ASAP (April 6 post-interviews), approximately 3 months

Position Summary: A fast-growing beverage and lifestyle brand is seeking a Customer Service Associate to support a high-volume inbox in a startup-like environment. This is a fully email-based role requiring strong written communication skills, attention to detail, and the ability to manage a high volume of customer inquiries efficiently.

Responsibilities & Duties:

• Manage and respond to a high volume of customer service emails (~100/day) in a timely and professional manner
• Support customer inquiries across multiple platforms, including e-commerce and marketplace channels
• Maintain accurate and consistent communication aligned with brand voice
• Troubleshoot and resolve customer issues independently while escalating when necessary
• Assist with order-related inquiries and general product questions
• Partner with a small, collaborative team to ensure excellent customer experience

Qualifications:

• 1–2+ years of customer service experience, preferably in an email-heavy environment
• Strong written communication skills with attention to tone, grammar, and detail
• Ability to manage high volume and stay organized in a fast-paced setting
• Proactive, self-starter with an entrepreneurial mindset
• Comfortable working independently with minimal supervision
• Experience with CRM systems (Freshdesk, Zendesk, or similar) preferred
• Familiarity with e-commerce platforms (Shopify or similar) is a plus

Apply Now!

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