Job Description

Build the Operational Backbone That Powers Maternal Health Equity

MEET MAE

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation, and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve outcomes for mothers and birthing people, while also reducing clinical costs of care at scale.

At Mae, we are solution-oriented, accountable, data-driven, adaptable, and mission-connected. We take ownership seriously.

We are looking for a Director of Operations who thrives at the intersection of enterprise systems, financial performance, and cross-functional execution.

This is not a maintenance operations role. You will architect and strengthen Mae's operational infrastructure to support scalable growth, revenue integrity, and disciplined execution across the organization.

If you are energized by building structure in complex environments and comfortable owning both operational clarity and financial performance, including managing the claims and billing team, we would love to meet you.

What You'll Own

Enterprise Operations Strategy

• Assess operational workflows across Product, Member Experience, Client Success, Compliance, and Growth
• Design and implement standardized process frameworks
• Establish documentation governance standards
• Reduce cross-functional friction through structured process design
• Ensure operational systems scale with company growth

Product & Operations Integration

• Participate in discovery and planning conversations for major product initiatives
• Document current-state workflows to support accurate feature development
• Provide operational clarity during feature design
• Strengthen feedback loops between functional teams and Product
• Support operational readiness for launches

Financial Alignment & Cross-Functional Optimization

• Identify process gaps impacting revenue, margin, or operational performance
• Evaluate handoffs that create delays or financial leakage
• Partner with the COO and Chief Growth Officer to align operational improvements with financial goals
• Use data and operational modeling to prioritize high-impact improvements
• Drive adoption of new processes without direct reporting authority

Revenue Cycle Leadership

• Direct management of the Claims & Billing team
• Monitor denial trends, underpayments, and revenue leakage risks
• Partner with Compliance on billing investigations and FWA prevention
• Ensure billing operations support revenue integrity and compliance standards

Change Management & Tool Ownership

• Lead operational change initiatives related to vendor or system transitions
• Redesign workflows impacted by tool updates
• Measure post-implementation effectiveness
• Evaluate and recommend systems as operational needs evolve

What Makes Someone Successful at Mae

You are:

• Comfortable owning outcomes
• Financially disciplined and data-driven
• Strong in cross-functional influence without direct authority
• Structured in your thinking and clear in communication
• Able to build systems in fast-moving environments
• Mission-connected but business-minded
• You understand that operational excellence enables health equity. Strong systems drive sustainable impact.

Experience We're Looking For

• 5+ years in healthcare operations, enterprise process improvement, or revenue cycle leadership
• 2+ years of people management experience
• Demonstrated success designing and improving cross-functional systems
• Strong analytical capability, including advanced Excel proficiency
• Experience connecting operational decisions to financial performance
• Experience influencing senior stakeholders without direct authority

Preferred:

• MBA or equivalent operational training
• Exposure to P&L ownership
• Lean, Six Sigma, or similar process improvement methodology
• Startup or growth-stage company experience
• Experience operationalizing new product features

What We Offer

Salary range: $120,000 – $140,000 annually , depending on experience

Equity participation

Healthcare, dental, vision benefits

Flexible remote work environment

Mae Health Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before any employment action is taken.

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