Job Description

This is supporting 4 fast casual Bakery Units so the ideal candidate has supported a similar amount!

Regional Director of Operations

About the job

The Regional Director – Fort Lauderdale up to West Palm is accountable for leading the market as a fully owned business unit, with full responsibility for operational excellence, leadership development, and sustained financial performance across all cafés in the region. This role not only executes the model but strengthens and scales it, translating company strategy into disciplined, repeatable systems that elevate performance across People, Product, Environment, Great Service, and Cost (PPC). The RVP is a visible, field-connected leader who builds teams, raises standards, and ensures every café consistently delivers a great experience, including both front-of-house hospitality and savory/café culinary execution. This role partners closely with cross-functional leaders to support growth, new café openings (NCOs), and continuous improvement.

Key Responsibilities Market Ownership

 Own their market as a full business unit, with accountability for performance, talent, &

long-term growth

 Balance immediate performance with long-term capability building (leadership bench,

systems discipline)

 Serve as the single-threaded leader accountable for region performance and outcomes

Operational Excellence

 Accountable for consistent execution of PPC standards across all cafés

 Ensure every café delivers excellence in Product, Environment, and Great Service across all

dayparts

 Protect and elevate the brand through a strong food safety and culinary quality culture

 Own regional savory execution standards in partnership with culinary leadership where

applicable

System Leadership & Scale

 Ensure that company key initiatives are launched and adopted by the field team

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