Job Description

Franchise Business Coach

Location: Dallas, TX

Department: Operations

Reports To: Director of Franchise Operations

Position Type: Full-Time | Level: Entry/Mid-Level

Education: Bachelor’s degree in Business or related field (preferred)

Travel: 25–40% | Shift: Day

Who We Are

Since 1936, Shipley Do-Nuts has been serving up delicious smiles and warm, made-fresh-daily do-nuts and kolaches. With over 365 locations across 13 states , Shipley is one of the fastest-growing quick-service restaurant brands in the country, built on a foundation of quality, community, and the simple joy of making life delicious.

At Shipley, we’re more than just a brand we’re a family of Shipmates dedicated to spreading happiness through every shop, guest interaction, and fresh cup of coffee. As we expand nationally, we’re investing in passionate people who want to help us grow the next generation of this iconic Southern brand.

Objective

The Franchise Business Coach supports and advises franchisees to help drive strong operations, consistent execution, and profitable growth across the Shipley Do-Nuts system.

This role partners closely with franchisees and internal teams to ensure brand standards are met, initiatives are executed, and each shop is set up for long-term success.

What You’ll Do

Support Franchisee Success

• Serve as the primary partner for a group of franchisees within an assigned territory
• Build strong relationships and provide hands-on coaching to improve performance
• Conduct regular shop visits and business reviews to support operational and financial results
• Help franchisees identify opportunities and create action plans to drive improvement

Drive Operations & Brand Standards

• Ensure all shops consistently follow brand standards, SOPs, and food safety guidelines
• Support execution of the Shipley operating model across all locations
• Address operational challenges quickly and effectively
• Partner with franchise owners/operators to maintain a high-quality guest experience

Execute Programs & Initiatives

• Support rollout and execution of new products, promotions, and operational programs
• Ensure franchisee participation in company initiatives and campaigns
• Partner with Marketing, Training, Supply Chain, and other teams to drive results
• Help track progress and ensure initiatives are implemented effectively in the field

Performance & Accountability

• Monitor shop performance and key business metrics
• Use data to guide conversations and drive accountability with franchisees
• Support development and follow-through of action plans
• Help ensure deadlines and commitments are met

What We’re Looking For

• Strong relationship builder who can coach, influence, and hold others accountable
• Solid understanding of restaurant operations and what drives profitability
• Confident communicator with the ability to work with a variety of personalities
• Highly organized and able to manage multiple locations and priorities
• Problem-solver with a hands-on, solutions-focused mindset
• Self-starter with a strong drive to deliver results

Reporting

Reports into Operations Leadership.

Work Environment

Field-based role with regular time spent in shops supporting franchisees.

Travel

Frequent travel required (up to 75%) within assigned territory.

Experience

• 3–5 years of restaurant, franchise, or multi-unit operations experience
• Quick service or hospitality experience preferred
• Experience working with or supporting franchisees is a plus
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)

Benefits

• Medical, Dental, and Vision
• Supplemental Insurance options
• 401(k)
• Paid Time Off (including 3 weeks vacation)

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