Job Description

Front Waiter

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. The company is committed to delivering outstanding, personalized service and creating memorable stays for guests while focusing on caring for team members just as much as guests.

The Tides Inn is a waterfront luxury resort located on Carter's Creek in Irvington, Virginia. The property features 70 accommodations, recreational amenities including tennis and pickleball courts, wellness offerings, a working farm, Marker's Space, a marina, and two distinct dining outlets: Salt & Meadow Restaurant and Fish Hawk Oyster Bar. The resort is recognized for its culinary experiences, environmental stewardship, and elevated hospitality programming.

Job Summary The Front Waiter, along with Front of House roles including Servers, Server Assistants, FOH Captains, Baristas, and Food Runners, plays a key role in delivering elevated, seamless dining experiences by supporting the Captain and overall service team throughout each shift. This collective team ensures guests receive attentive, polished hospitality with precise timing, strong menu knowledge, and genuine engagement rooted in Chesapeake storytelling. Working in close coordination, these roles contribute to the overall flow of service by anticipating guest needs, executing food and beverage delivery with care, and maintaining refined service standards. This position grouping is ideal for individuals passionate about luxury hospitality and seeking growth within a fine dining environment while contributing to a cohesive and highly attentive service experience.

Essential Functions and Responsibilities

• Regular and reliable attendance is an essential function of this role.
• Supports the Captain and Front of House team, including Servers, Server Assistants, FOH Captains, Baristas, and Food Runners, in delivering refined, attentive service that ensures guests feel welcomed, valued, and well cared for.
• Guides guests through menu offerings with confidence, including local ingredients, seasonal dishes, and Chesapeake-inspired culinary stories.
• Delivers food and beverages with accuracy, professionalism, and proper service etiquette across all FOH positions and service responsibilities.
• Anticipates guest needs by refilling beverages, clearing plates, resetting tables, and maintaining smooth service flow.
• Assists with wine, coffee, and beverage service in accordance with training and established standards across service roles.
• Ensures the dining room is properly set and maintained to Forbes and luxury hospitality standards.
• Maintains cleanliness, organization, and readiness of all service areas throughout the shift across all assigned FOH stations.
• Completes side work, setup, and breakdown responsibilities efficiently to support smooth operations for Servers, Server Assistants, Food Runners, Baristas, and Captains.
• Communicates effectively with Captains, Servers, Server Assistants, FOH Captains, Baristas, Food Runners, Hosts, and Culinary team members.
• Participates in pre-shift meetings and applies knowledge of menu updates, specials, and service expectations.
• Maintains strong knowledge of menu items, sourcing, allergens, and preparation methods to support all FOH roles.
• Supports beverage knowledge including wines, cocktails, coffee offerings, and non-alcoholic selections.
• Represents The Tides Inn brand through warm, thoughtful, and professional guest interactions across all Front of House roles.
• Serves as an ambassador of Chesapeake culture, sustainability efforts, and local purveyor relationships.
• Supports team collaboration by assisting coworkers across all FOH positions and contributing to a positive service environment.
• Performs additional duties and special projects as assigned.

Core Competencies Individual Contributor Role: Customer Focus, Dealing with Ambiguity, Functional & Technical Skills, Action Oriented, Self Development.

Qualifications

13 years of experience in upscale or fine dining service; luxury resort experience preferred. Strong communication skills with a polished and professional demeanor. Knowledge of elevated service standards, table etiquette, and dining room operations. Interest in regional cuisine, wine, and hospitality storytelling. Ability to perform in a fast-paced environment while maintaining composure and attention to detail. Availability to work evenings, weekends, and holidays as required. Ability to lift and carry trays or equipment up to 50 pounds. Ability to stand and walk for extended periods (up to 8 hours). High School Diploma or equivalent.

NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

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