Job Description
Hello,
Greetings!!!
This is Abhishek from Jconnect INC . Below is the requirement with my client. Please let me know if you are available for this role.
Title: Infrastructure Site Lead Location: Olathe, KS Duration: Full Time Job Description: - Strong Service Delivery industry experience in managing medium to large size teams for Infrastructure Management Services support in a pure service delivery lead role.
- Maintain and develop strong operational relationship with the client, acting as the primary point of contact for service-related matters.
- Strong exposure and experience in planning, execution, and successful delivery of services in Infra Operations to clients, ensuring alignment with client needs and expectations.
- Demonstrate good understanding of relevant IT systems, infrastructure, and technologies.
- Responsible for ensuring the successful delivery of services to clients, meeting agreed-upon SLAs, and exceeding client expectations.
- Identify opportunities for process improvement and implement changes to enhance service delivery efficiency and quality.
- Track service performance, identify key performance indicators (KPIs), and generate reports to monitor progress and identify areas for improvement.
- Handle escalated issues, resolving them in a timely and effective manner, and communicating with stakeholders.
- Collaborate effectively with internal and external stakeholders to ensure successful service delivery.
- Strong understanding of processes, preparing workflows, ability to identify gaps, build SOPs around updated processes.
- Lead and support a operations team, providing guidance, coaching, managing escalations and ensuring delivery as per customer requirements.
- Strong communication ability with clients, internal teams, and stakeholders.
- Experience working with ticketing tool Service Now, in building SOPs, preparing improvement plans etc.
- Strong background and real-time experience in IT Infrastructure Management services.
- Good understanding of the technical aspects of IT infrastructure, including software and hardware components.
- Strong exposure and skill to diagnose problem situations, identify gaps and resolve technical issues from site up view.
- Proficiency in ticketing tools like Zendesk, ServiceNow, or Jira is beneficial. ServiceNow is preferred.
- Knowledge of cloud computing and infrastructure,
- Experience with service desk and incident management tools.
Roles & Responsibilities - Leadership
- Excellent Communication
- Critical thinking and problem solving
- Time Management
- Team Management
- Negotiation
- Customer Service
- Ability to manage strategically as well as at a more detailed level as needed
If you are interested, please send me your updated resume ASAP with below details : Full Name:
Current Location/Zip:
Contact Number:
E-Mail Id:
Alternate Email Id:
Visa/Work Permit Status:
Current Rate/Salary:
Expected Base Salary:
Notice Period/Availability to Start:
Skype ID:
Willingness to relocate to job location:
Any Relocation Concern (family/house/weather):
Current/Previous Employer Name:
Preferred Interview timings (Specify Time zone):
Any other job opportunity in process & at which stage:
Overall Experience Summary:
LinkedIn URL:
Looking forward for your response.. Thanks and Regards,
Abhishek Singh Jconnect Infotech Inc. 168 Barclay Center Ste. 347,
Cherry Hill, NJ 08034
Contact: 856-770-2379
Email:
abhi.k@jconnectinc.com
Job Tags
Full time, Immediate start, Relocation