Job Description
Senior Scrum Master (SAFe Certified) Location: Reston, VA (Hybrid)
Employment Type: Contract
Interview: Final round
in-person in Reston, VA Candidates must reside locally in:
- Washington DC area
- West Virginia
- Pennsylvania
- North Carolina
- New Jersey
- New York
SAFe Certified Scrum Master (v6/v5) with 6+ years leading Agile/SAFe teams, strong Scrum & Kanban, Jira, Agile Release Trains (ART), PI Planning & Scrum of Scrums facilitation, ServiceNow CSM exposure, Lean-Agile practices (value stream mapping, Theory of Constraints), DevOps collaboration, and strong stakeholder communication.
Job Overview We are seeking a
Senior Scrum Master with SAFe Certification to lead multiple cross-functional Agile teams supporting a
ServiceNow CSM-based communications platform . The ideal candidate will drive Agile transformation, enable high-performing teams, and guide delivery within a
Scaled Agile Framework (SAFe) Agile Release Train (ART) environment.
Key Responsibilities - Lead and coach multiple cross-functional Agile teams using Scrum, SAFe, Lean, and Kanban methodologies.
- Facilitate Agile ceremonies including:
- Daily Standups
- Sprint Planning
- Sprint Reviews
- Sprint Retrospectives
- Program Increment (PI) Planning
- Scrum of Scrums (SoS)
- Guide teams toward achieving Iteration and Program Increment (PI) objectives .
- Promote continuous improvement, agile maturity, and a growth mindset within teams and Agile Release Trains (ART).
- Remove blockers and coordinate with stakeholders to ensure smooth delivery.
- Monitor and improve Agile metrics such as velocity, flow, predictability, and quality .
- Support program-level coordination across teams to enhance throughput and value delivery.
- Facilitate retrospectives and coach teams on problem-solving techniques and root cause analysis .
- Lead initiatives that promote Lean-Agile leadership and cultural transformation within the organization.
- Partner with Product Owners, DevOps teams, and stakeholders to improve delivery outcomes.
Required Qualifications - 6+ years of experience as a Scrum Master leading Agile software development teams.
- Strong experience with Scaled Agile Framework (SAFe) environments and Agile Release Trains.
- SAFe Certified Scrum Master (SCSM) - Version 6 preferred (V5 acceptable) .
- Hands-on experience with Jira for Agile project tracking.
- Experience facilitating Scrum ceremonies and program-level SAFe ceremonies .
- Strong understanding of Lean-Agile principles, Scrum, Kanban, and DevOps practices .
- Experience in value stream mapping and system-level optimization .
- Knowledge of Theory of Constraints and Lean process improvement techniques .
- Excellent communication, leadership, and stakeholder management skills.
Preferred Qualifications - Experience working on ServiceNow Customer Service Management (CSM) projects.
- Healthcare industry experience is highly preferred.
- Experience supporting enterprise Agile transformation initiatives .
- Knowledge of test automation and DevOps practices .
Job Tags
Contract work