Job Description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant .

LSF is seeking a talented SNAP Case Manager who wants to make an impact in the lives of others. This Case Manager will be working directly with youth ages 12-17 who are dually involved or at risk of being dually involved in the DCF and DJJ Systems. The Case Manager will run groups for youth ages 12-17.

Purpose and Impact:

Responsible for the day-to-day case management and system navigation of SNAP®. 

Staff in the dually served program will be working with youth ages 12-17 who are dually involved or at risk of being dually involved in the DCF and DJJ systems. This case manager will be primarily working directly with youth and running groups for youth ages 12-17. This role additionally requires that someone be tech savvy as you will guide youth through the SNAP program using a tablet.

Responsibilities:

• Completes staff training as required by SNAP® and agency;
• Completes intake assessments for SNAP® including all required pre and post assessments.
• Responsible for the day-to-day case management and system navigation of SNAP®
• Follows up on incoming referrals and schedules clients for intakes appointments.
• Monitors youth and family's progress through weekly compliance calls;
• Facilitates SNAP® curriculum within the fidelity of the model;
• Liaises with relevant community outreach responsibilities including, but not limited to community relations with: agencies including schools, community-based agencies, local DCF and DJJ community partners, state attorneys’ offices, and Police Departments to enhance outreach;
• Completes data reporting requirements for intake assessments and ongoing weekly data reporting requirements to all relevant systems in a timely manner (examples include: NETMIS, JJIS, Dropbox, and ASEBA, etc.)
• Ensures weekly materials are prepared and ready for SNAP® groups including handouts, manuals, and all other required items;
• Supports the SNAP® Coordinator with organization of food arrangements as needed;
• Participates in pre-briefing and de-briefing meetings weekly with other SNAP® Team members;
• Participates in weekly consultation calls with the Florida Network;
• Willingness to work nontraditional business hours including evenings when Groups are scheduled.
• Prepares technology that is required for weekly group delivery;
• Utilize a strength-based perspective to help youth and families strengthen and manage the quality of their lives by engaging the family, advocating on their behalf, initiating change agent activities, helping them access supports in the community, teaching problem solving skills, modeling productive behaviors, and assisting in the successful completion of youth and family developmental milestones;
• Works under the supervision of the SNAP® Coordinator and participates in staff meetings as requested.

Physical Requirements:

• Ability to sit or stand for extended periods of time, typically in an office or remote work environment.
• Frequent use of computer, telephone, and other standard office equipment.
• Must be able to lift and carry files, documents, or supplies up to 20 pounds.
• Ability to travel occasionally for home visits, community outreach, or training (as required).
• Visual and auditory acuity sufficient to perform detailed work, including reading fine print and hearing conversations in person or over the phone.
• Manual dexterity to operate a computer keyboard and handle paperwork.
• May require walking, climbing stairs, or navigating facilities during site visits or client interactions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education:

A Bachelor’s degree in Social Work or a related field.

Experience:

1-3 years’ experience with structured groups and parent education groups is required; community/agency liaison experience is desired.

Knowledge, Skills, Abilities:

• Communications Skills: Excellent communications skills (verbal and written) are essential.  A solid knowledge of the rules of grammar and punctuation are required. 
• Computer Skills: Basic computer skills that allow for creating Word and Excel documents are required.  The ability to upload videos to Dropbox and use Video Conferencing Programs like Zoom is required.  
• Analytic Ability: Must have knowledge of methods of compiling.  Must have knowledge of problem solving techniques.  
• Interpersonal Skills: Must display professionalism in the day-to-day operations of the office, which includes response to feedback, direction, suggestions, accepting responsibility, working as a team player, volunteering when needed, reporting whereabouts, promoting a cohesive working environment.  Must also display professionalism in communications and on-going working relationship with outside agencies and organizations.
• Ability to service all circuit 20.

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Adherence to Florida Law including but not limited to statute FS 744 and Chapter 39.

Principal Accountabilities:

• Reports to SNAP Site Coordinator
• Must work well independently, as well as get along well with all other staff and outside contacts.
• Accurate, complete and timely submission of all required reports, both internal and external.
• Professionalism in all LSF matters

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.  Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement
• LSF is proud to be an equal opportunity employer.

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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