Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr
...local home shows, fairs, and community events. This is a part-time, weekend-focused position with consistent hours and bonus opportunities. Pay ~$20 per hour ~ Performance bonuses for qualified appointments ~ Top team members earn $35$50/hr effective...
...Job Description Job Description Underground Utility Foreman Company: Coastal Pipeline Inc Location: Deerfield Beach, FL (Serving Broward & Palm Beach Counties) Job Type: Full-Time Schedule: Monday Friday Pay Range: $35$45+/hr + Company Vehicle...
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...About the job Home-Based Reservation SpecialistAs a Remote Travel Specialist, you will be... ...by assisting with travel arrangements, answering questions, managing updates, and resolving... ...on delivering personalized, high-quality service to travelers across the country.Key...