Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr
...Registered Nurse Position The Department of Human Services, Danville State Hospital provides dedicated, high-quality care to the people who call Danville State home. We are seeking hard-working, enthusiastic, compassionate, and caring Registered Nurses who are committed...
...bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union. National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring....
...Primary Purpose The Armed Security Guard position is responsible for maintaining security of their assigned post through monitoring, surveillance, access control, and patrol activities. The position assists visitors and staff, monitors for suspicious behavior, and...
...Job Description Job Description Job Description As a Mechanical Design Engineer II here at Honeywell, you will be a key contributor to the design and development of cutting-edge mechanical solutions. Your knowledge of mechanical design principles and methodologies...
A veterinary care provider dedicated to in-home end-of-life care for pets is seeking a Practice Manager. This role involves managing daily operations, supporting Associate Veterinarians, and ensuring efficient logistics. The ideal candidate should possess strong empathetic...