Job Description

House Manager

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The House Manager provides leadership for an exceptional guest experience by promoting a culture driven by character, commitment, and competence.

Essential Duties and Responsibilities:

• Proactively lead and personally exemplify our core values, culture, mission and vision statement.
• Instill a passion and excellence for the Guest Experience; Foster an exceptional work environment through hiring, training, developing and equipping team members
• Develop leaders that maximize communication, processes, and the guest experience, leading with our core values of oneness in Christ as seen through character, commitment, and competence.
• Develop a team that demonstrates a strong commitment to our guest experience, excellent communication skills, the ability to creatively problem solve, and diffuse conflict.
• Actively and strategically collaborate across departments and campuses to ensure excellence.
• Lead, train, and equip team members to partner with and support the Security team during emergency situations in public areas involving guests or employees.
• Preparedness to engage in medical situations. CPR/First Aid training will be offered and certification is required.
• Lead through emotionally charged situations.

Prerequisites:

• Proven leadership and ability to build a strong team and foster collaboration
• Ability to motivate, inspire, and develop individuals and teams
• Commitment to personal growth and development
• High level of concern for people and a proven ability to foster genuine, healthy relationships
• Remains positive and flexible in a fast-paced environment; ability to lead with composure when faced with challenging situations
• Aptitude for problem-solving, critical thinking, and multi-tasking
• Excellent communication, organizational, and planning skills

The physical demands of this position are active in nature. You will be on your feet most of the day, walking and running regularly, outdoors and indoors, consistently communicating with team members on a headset, and physically assisting Guests. Work in the theater may require constant usage of stairs. Assisting Guests may involve lifting and/or supporting Guests in and out of wheelchairs, seats, etc. This position is expected to frequently lift/exert up to 25 lbs of force. The full physical requirements of this job are available upon request.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Qualifications

Education: Bachelors or better.

Experience: 3 years: Leadership / Management Experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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